Return and refund policy

Return and refund policy

Wicklow Fireplaces Return & Refund Policy

At Wicklow Fireplaces, we want you to be completely satisfied with your purchase. In the event that you are not satisfied, please read our return policy below to ensure a smooth and seamless return process.

Return Period

You have the right to return your purchase within 14 days of receiving the goods. To be eligible for a return, the items must be in their original, unused condition and in the original packaging.

Initiate a Return

To initiate a return, please contact our Customer Service team within the 14-day return period, providing your order reference number and the reason for the return. Our team will provide you with the necessary information and instructions for returning the goods.

Return Shipping Costs

You will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe and secure return of the items.

Restocking Fee

Please note that a restocking fee may apply to certain items. This fee will be deducted from your refund, and you will be notified of the applicable amount when you initiate the return process.


Once we receive and inspect the returned items, we will notify you via email about the approval or rejection of your refund. If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.


If you wish to exchange your purchase for another item, please contact our Customer Service team within the 14-day return period. Exchanges are subject to stock availability and additional shipping charges may apply.

Damaged or Defective Items

In the event that you receive a damaged or defective item, please contact our Customer Service team immediately, quoting your Order Reference and Delivery Note. We will ensure that replacement parts are sent out as soon as possible.

For any questions or concerns about our return policy, please contact us at:


Wicklow Fireplaces

Unit 31

Newtown Business Enterprise Centre


Co. Wicklow

A63 YR84


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