Wicklow Fireplaces Delivery
At Wicklow Fireplaces, we are committed to providing an efficient and hassle-free delivery experience for our customers. Please read the following information about our delivery process and fees.
Delivery Fees
a. Free standard delivery is available for all orders over €400 to mainland Ireland.
b. Purchases under €400 incur a nominal €20.00 delivery fee.
c. Additional delivery charges may apply for orders to Off Shore Islands.
Delivery Timeframes
a. Dispatch for delivery normally takes up to two weeks, depending on availability.
b. It can take up to six weeks in some instances. If the lead time is longer than six weeks, you will be informed by email of the estimated lead time for your goods.
Delivery Process
a. Your goods will be delivered by a courier or our In-House Delivery team. Please let us know, as soon as possible, if there will be a problem with access, so we can make alternative delivery arrangements.
b. Many stoves are very heavy. There will be one driver who will help, but we suggest you have at least one other person with you to assist.
c. The driver will move the stove to the nearest wheel point, depending on access. The driver will be unable to move the goods across graveled or unfinished drives, through narrow openings, or up steps.
Inspecting the Goods
a. We advise that you check the goods while the driver is still present. The driver is obliged to wait with you up to 15 minutes (for palletized goods only) while you unpack the goods.
b. If you find any damage, please mark this clearly on the delivery note.
Damaged Goods
a. If goods are damaged, please contact our Customer Service team, quoting your Order Reference and Delivery Note, and we will ensure replacement parts are sent out immediately.
Missed Deliveries
a. If you are unavailable when your palletized stove is delivered at your pre-booked time, re-delivery charges may apply.
b. If you are unavailable when package goods (e.g., fireside accessories) are delivered, the courier company will leave a note explaining how to re-arrange delivery for a more convenient time.
Cancellations
a. If you cancel an order after it has been dispatched, we regret that you will be charged for the return delivery costs, even if the products have not reached your address.
For any questions or concerns about our delivery process, please contact us at:
Wicklow Fireplaces
Unit 31
Newtown Business Enterprise Centre
Newtownmountkennedy
Co. Wicklow
A63 YR84
Email: sales@wicklowfireplaces.ie
